Driver License Office Leader – Public Service

State of Colorado; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical, Dental, and Vision insurance

Automatic Short-Term Disability

Long-Term Disability

Life and AD&D Insurance

FSAs

FMLA & PFML

11 Paid Holidays

Work-Life Discounts

Job summary

Colorado Department of Revenue (CDOR) seeks a Driver License Office Manager to oversee the Denver NE Driver License Office operations and ensure compliance. The role involves staff supervision, performance evaluations, resource planning, and customer issue resolution.

The position requires five years of public-facing supervisory experience or an equivalent combination of education and experience, with strong communication and leadership skills.

Qualifications

• Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.
• OR Education And Experience: A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management., equal to five (5) years
• Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
• NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Responsibilities

• Oversees the daily operations of the Driver License Office, ensuring compliance and proper reporting to leadership.
• Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
• Adjust resources and personnel, as needed, for maximum effectiveness
• Handles and resolves customer complaints;
• Processes complicated, or more difficult applications;
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
• Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
• Performs all functions of line staff, including issuing documents, when business dictates.

Skills

Customer service management

Staff supervision

Public-facing service

Communication

Education

Management / Business Administration education

Public Administration

Tools

Google Suite

Job description

Colorado Department of Revenue (CDOR) seeks a Driver License Office Manager to oversee the Denver NE Driver License Office operations and ensure compliance. The role involves staff supervision, performance evaluations, resource planning, and customer issue resolution.

The position requires five years of public-facing supervisory experience or an equivalent combination of education and experience, with strong communication and leadership skills.