Driver License Office Manager (Denver NE)
Colorado Department of Revenue
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Benefits offered by this job
Job summary
Colorado Department of Revenue seeks an experienced Office Manager for the Driver License Office in Denver. You will supervise the daily operations, ensure service excellence, handle complex applications, and lead staff performance evaluations.
The role requires strong people skills, operational oversight, and ability to travel between offices as needed. New hires may participate in Driver License Fundamentals (DLF) training and certification within the first year.
Qualifications
- Five (5) years of relevant experience in a public-facing customer service supervisory or managerial role that includes staff supervision and performance management.
- Education and experience equal to five (5) years in Management, Business Administration, Public Administration, Human Resources or a related field, plus relevant supervisory experience.
- Document this experience in your application in detail; it will not be inferred or assumed.
- Driver License Fundamentals (DLF) Certification training and regular skills evaluations; must achieve minimum passing grade within first year.
Responsibilities
- Oversees the daily operations of the Driver License Office, ensuring compliance and proper reporting to leadership.
- Develops performance plans and annual evaluations, plus quarterly, mid-year, and final reviews; discusses employee performance matters and prepares documentation.
- Adjusts resources and personnel as needed for maximum effectiveness.
- Handles and resolves customer complaints.
- Processes complicated or difficult applications.
- Operates as the floor lead, relieves employees for breaks, monitors workflow and schedules.
- Accounting duties, including daily deposits, reconciling cash/credit card receipts, verification of funds, and cashiering.
- Performs all functions of line staff, including issuing documents when necessary.
- May stand for long periods and may travel to another DLO.
Skills
Education
Tools
Job description
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us
The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:
- PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
- Medical , Dental , and Vision insurance coverage
- Automatic Short-Term and Optional Long-Term Disability Coverage
- Life and AD&D Insurance
- Flexible Spending Accounts (FSAs)
- Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
- 11 Paid Holidays Annually and Accrued Annual and Sick Leave
- In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Duties include, but are not limited to:
- Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
- Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
- Adjust resources and personnel, as needed, for maximum effectiveness
- Handles and resolves customer complaints;
- Processes complicated, or more difficult applications;
- Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
- Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
- Performs all functions of line staff, including issuing documents, when business dictates.
- May stand for long periods of time.
- May be required to travel to another DLO to assist with daily operations.
This posting is only open to current residents of the State of Colorado at the time of submitting your application. Applicants are ineligible to apply for this position and will be subsequently disqualified if they do not have both a Colorado street address and a current, valid Colorado State issued Driver's License at the time of application.
Technician V (H4M5XX)
Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.
A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management., equal to five (5) years
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
- Additional years of direct supervisory experience leading a workforce interacting with the general public
- Additional years of department management experience, establishing performance goals and evaluating workforce performance
- Experience in a regulatory environment or technical customer service workplace serving the general public
- Intermediate to advanced computer and data entry and reporting skills, and proficiency with Google Suite
- Experience managing a retail store or business including overseeing staff scheduling, cash handling, and opening and closing the location
- Excellent customer service skills including de-escalation techniques and well developed written and verbal communication skills
- Driver License Fundamentals (DLF) Certified
Newly hired Office Manager (Driver License Technician V's) will receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in this position, the Technician V will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification.
Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .
Pursuant to the Universal Driving Standards Policy (Download PDF reader) (Download PDF reader) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
- Have an assigned State fleet vehicle
- Are required to operate a vehicle as part of the position
- Utilize a State fleet vehicle as a pool vehicle
Applicants must be legally eligible to work in the United States to be appointed to this position. DOR uses E-Verify to confirm the eligibility of all newly hired employees. DOR does not provide sponsorship for employment-based visas.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us .
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
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