Driver Leader - Team Oversight & On-Time Service

Xpresstechfreight; Northern (KY); Hybrid; USD 49,000 - 61,000; Full time

Benefits offered by this job

Medical Dental Vision

Life Insurance

AD&D

HSA

FSA

Paid Holidays

PTO

401k Matching

Employee Stock Purchase

Parental Leave

Short-Term Incentive

EAP

Pet Insurance

Job summary

U.S. Xpress is seeking an I/C Consultant to lead driver operations, ensuring on-time service and driver satisfaction. This role requires supervising drivers, resolving issues, and promoting safe, compliant performance across DOT rules.

You will collaborate with cross-functional teams, respond to driver inquiries via calls, chats, and emails, and manage performance metrics to meet company objectives while maintaining service excellence.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years of experience in driver or customer facing role.
• Proficient with Microsoft Office suite.

Responsibilities

• Supervise driver performance according to policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Ensure on-time service and customer satisfaction for drivers.
• Makes recommendations for performance documentation to include promotions and/or terminations.
• Address issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with USX Customer Service when applicable.
• Collaborate cross-functionally to drive culture and live out mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Monitor and Manage KPIs around P&L, Fuel Management, and Utility.

Skills

Microsoft Office Suite

Written and verbal communication

Interpersonal skills

Judgment and problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

U.S. Xpress is seeking an I/C Consultant to lead driver operations, ensuring on-time service and driver satisfaction. This role requires supervising drivers, resolving issues, and promoting safe, compliant performance across DOT rules.

You will collaborate with cross-functional teams, respond to driver inquiries via calls, chats, and emails, and manage performance metrics to meet company objectives while maintaining service excellence.