Driver Leader: Team & Safety Performance Coach

Xpresstechfreight; Jacksonville (FL); Hybrid; USD 49,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Paid Parental Leave

Employee Stock Purchase Plan

Short Term Incentive Program

Life Insurance

Job summary

U.S. Xpress in Jacksonville, FL is seeking a Driver Leader to supervise drivers, ensure on-time service, and collaborate cross-functionally to support customer needs.

The role focuses on driver satisfaction, safety, and adherence to DOT regulations while addressing issues and facilitating promotions and trainings. This leadership position oversees 30–50 drivers, with a schedule of Monday–Friday, and offers a comprehensive benefits package as part of a large asset-based trucking company.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree or equivalent years of experience required.
• Equivalent years of experience defined as one year of professional experience for each year of college requested.

Responsibilities

• Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support).
• Responsible for the satisfaction of a driver while they are over the road.
• Make recommendations for performance documentation to include promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensure drivers and equipment are performing as necessary to provide on-time service.
• Manage company performance objectives with drivers and monitor that performance.
• Monitor and manage KPI’s around P&L, Safety, Fuel Management, and Utility.
• Ensure on time service is met and coordinate with USX Customer Service when applicable.
• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Offer input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

Skills

Proficient with Microsoft Office Suite

Organizational dynamics assessment

Fast learner / quick tester

Problem solving

Effective communicator

Education

High school diploma or GED

Bachelor’s degree or equivalent experience

Job description

U.S. Xpress in Jacksonville, FL is seeking a Driver Leader to supervise drivers, ensure on-time service, and collaborate cross-functionally to support customer needs.

The role focuses on driver satisfaction, safety, and adherence to DOT regulations while addressing issues and facilitating promotions and trainings. This leadership position oversees 30–50 drivers, with a schedule of Monday–Friday, and offers a comprehensive benefits package as part of a large asset-based trucking company.