Driver HOS Compliance & Support Coordinator

Socket.dev; Schuylkill Haven (Schuylkill County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental and Vision Insurance

401K with employer match

Paid Vacation

Paid Holidays

Weekly pay

Job summary

The Evans Network of Companies in Schuylkill Haven, PA is seeking a Customer Service Coordinator to support drivers with FMCSA HOS rules, guide ELD usage, and monitor logs for compliance. You will counsel drivers on infractions, perform data entry, and work closely with teams to ensure accurate recordkeeping.

Required: high school diploma, 6+ months in customer service, strong communication, and detail orientation. This is an on-site role with regular hours from 8:30am to 5:00pm.

Qualifications

• High School Diploma or equivalent.
• 6+ months of customer service experience.
• Basic computer skills.
• Proficient with Microsoft Office Suite.
• Must have good attention to detail, critical thinking, and problem-solving ability.
• Must be able to work independently and in collaboration with others.
• Strong written and verbal communication skills.
• Must have good time-management and organization skills and be able to multitask when necessary.
• Dependable and consistently available to work scheduled hours.

Responsibilities

• Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS).
• Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively
• Review driver logs for HOS violations and offer counseling to drivers as needed
• Continuously monitor driver logs to identify and correct errors
• Perform data entry of HOS-related files and information for accurate tracking and recordkeeping
• Regularly review reports to ensure driver compliance with HOS-related systems, programs, and services
• Conduct random audits of driver logs to maintain high standards of compliance
• Provide counseling to drivers for serious infractions and elevate issues when necessary
• Ensure accuracy of all recordkeeping and file retention practices
• Inventory management of ELD equipment; shipping/receiving and troubleshooting support to ensure proper use

Skills

Customer service

Attention to detail

Communication skills

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Evans Network of Companies in Schuylkill Haven, PA is seeking a Customer Service Coordinator to support drivers with FMCSA HOS rules, guide ELD usage, and monitor logs for compliance. You will counsel drivers on infractions, perform data entry, and work closely with teams to ensure accurate recordkeeping.

Required: high school diploma, 6+ months in customer service, strong communication, and detail orientation. This is an on-site role with regular hours from 8:30am to 5:00pm.