Driver Experience Ops Manager, Last-Mile Pickup

StartupNWA; Bentonville (AR); On-site; USD 70,000 - 130,000; Full time

Job summary

Walmart is seeking a Manager for the Driver Experience team in Bentonville, AR, to shape the future of the last-mile delivery. You will lead initiatives to reduce pickup defects, shorten driver wait times, and improve pickup completion rates across Spark Driver.

Collaborate with Product, Engineering, Analytics, and Store Ops to test innovative solutions and drive measurable improvements. Your impact will be measured by reducing pickup defects and improving efficiency at scale, guiding pilots,

Qualifications

• Bachelor’s degree in Business Admin, Engineering, or related field with 2+ years’ ops or 4+ years’ PM experience.
• Experience leading cross-functional initiatives with measurable business impact.
• Strong analytical and data-driven decision making.
• Excellent communication and stakeholder management skills.

Responsibilities

• Drive pickup excellence by reducing defects and wait times.
• Lead cross-functional initiatives with Product, Engineering, and Store Ops.
• Turn driver feedback and metrics into actionable improvements.
• Test pilots, evaluate results, and scale successful solutions.
• Build a roadmap for ongoing operational improvements and AI-enabled processes.

Skills

Strategic & Analytical Thinking

Program Leadership

Operational Expertise

Continuous Improvement Mindset

Technology & Collaboration

Education

Bachelor’s degree in Business Administration, Engineering, Operations, or related field

2+ years experience in operations or project management OR 4 years experience

Tools

Google BigQuery

Job description

Walmart is seeking a Manager for the Driver Experience team in Bentonville, AR, to shape the future of the last-mile delivery. You will lead initiatives to reduce pickup defects, shorten driver wait times, and improve pickup completion rates across Spark Driver.

Collaborate with Product, Engineering, Analytics, and Store Ops to test innovative solutions and drive measurable improvements. Your impact will be measured by reducing pickup defects and improving efficiency at scale, guiding pilots,