Director, AI-Driven Tech Ops for Last-Mile Delivery

Walmart

Bentonville (AR)

On-site

USD 110,000 - 220,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health benefits (medical/vision/dental

401(k) plan

Stock purchase program

Life insurance

Paid time off (PTO/PPTO)

Job summary

Walmart is seeking a Director of Tech Ops in Bentonville to lead initiatives reducing driver friction and advancing AI-powered support experiences. This leader will shape strategy, drive defects resolution, and scale AI capabilities across the driver journey, partnering with product, engineering, and operations to deliver measurable improvements.

The role emphasizes building senior leaders, ensuring reliability, and delivering business impact through cross-functional collaboration in a

Qualifications

10+ years in technical operations, product operations, platform reliability, or customer experience transformation.
5+ years leading teams and developing managers/senior leaders.
Experience with AI-enabled operations and conversational/agentic AI.
Proven ability to translate complex challenges into measurable improvements.
Strong financial and executive communication skills.

Responsibilities

Set the strategy and operating model for Driver Defects and Agentic AI Tech Ops.
Lead the identification, prioritization, and resolution of complex defects across onboarding, identity verification, trust and safety, fraud, and delivery journeys.
Establish AI evaluation, regression monitoring, and adversarial testing to improve model accuracy and safety.
Advance conversational and agentic AI capabilities to improve self-service and connect users to human support when needed.
Influence Product, Engineering, Operations, and vendors to deliver roadmap commitments and improve key outcomes.