Director, AI Operations for Last-Mile Driver Defects

Walmart Inc.; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education program Live Better U

Company discounts

Job summary

Walmart in Bentonville, AR invites applications for a Director, Technology Operations - Driver Defects, Agentic AI - Last Mile Delivery. This role leads strategy for Driver Defects and Agentic AI Tech Ops, aligning investments to improve driver experience, AI quality, and cost to serve.

You will build a best-in-class AI quality program, drive scalable automation, and influence Product, Engineering, and vendors to deliver roadmaps and measurable outcomes such as lower contacts per order and

Qualifications

• 10+ years in technical operations, product operations, platform reliability, or customer experience transformation.
• 5+ years leading teams and developing managers and senior leaders.
• Experience with AI-enabled operations, conversational AI, model evaluation, automation.
• Ability to guide technical teams and assess operational risks.
• Track record translating complex challenges into measurable improvements in reliability, experience, and efficiency.
• Ability to align senior stakeholders and drive outcomes across org boundaries.

Responsibilities

• Set the strategy and operating model for Driver Defects and Agentic AI Tech Ops.
• Lead the identification, prioritization, and resolution of defects across onboarding, identity verification, trust and safety, fraud, and delivery journeys.
• Establish continuous AI evaluation, regression monitoring, and adversarial testing to improve model accuracy and safety.
• Advance conversational and agentic AI capabilities to improve self-service and connect users to human support when needed.
• Influence Product, Engineering, and vendors to deliver roadmap commitments and improve key outcomes like contacts per order and AI accuracy.
• Develop senior managers and teams with clear ownership and strong operating rhythms.

Skills

Strategic technology leadership

AI and technical fluency

Proven business impact

Cross-functional influence

Analytical and executive judgment

People leadership

Job description

Walmart in Bentonville, AR invites applications for a Director, Technology Operations - Driver Defects, Agentic AI - Last Mile Delivery. This role leads strategy for Driver Defects and Agentic AI Tech Ops, aligning investments to improve driver experience, AI quality, and cost to serve.

You will build a best-in-class AI quality program, drive scalable automation, and influence Product, Engineering, and vendors to deliver roadmaps and measurable outcomes such as lower contacts per order and