Driver Experience & Onboarding Specialist

Werner-Enterprises; Lithia Springs (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises in Lithia Springs, GA is seeking a Driver Support Representative to ensure every driver has a positive experience at the terminal. You will act as the liaison for onboarding, travel, orientation, equipment assignment, and terminal directions, delivering a welcoming Driver Orientation session as part of the Werner Welcome Experience.

You will assign tractors, maintain driver data, educate drivers on equipment operation, proactively confirm driver satisfaction, document

Qualifications

• High school diploma or equivalent is required.
• CDL preferred but not required.
• Experience in transportation or trucking environments is a plus.

Responsibilities

• Serve as the primary contact for drivers at the terminal.
• Deliver a welcome presentation during Driver Orientation.
• Assign drivers to tractors and maintain driver data.
• Educate drivers on equipment operation and maintenance.
• Document interactions and resolutions with drivers.
• Maintain attendance and assist with supervisory tasks.

Skills

Driver onboarding

Customer service

Communication

Decision making

Education

High school diploma or equivalent

CDL preferred

Tools

iSeries

Excel

Word

Job description

Werner Enterprises in Lithia Springs, GA is seeking a Driver Support Representative to ensure every driver has a positive experience at the terminal. You will act as the liaison for onboarding, travel, orientation, equipment assignment, and terminal directions, delivering a welcoming Driver Orientation session as part of the Werner Welcome Experience.

You will assign tractors, maintain driver data, educate drivers on equipment operation, proactively confirm driver satisfaction, document