Driver Support Representative

Werner Enterprises Inc; Lithia Springs (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision plans.

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises is hiring a Driver Support Representative to ensure drivers have a positive, organized terminal experience. You will act as the liaison for onboarding, travel, orientation, equipment assignment, directions, and driver needs.

Responsibilities include presenting at Driver Orientation, assigning tractors, updating driver materials, and documenting interactions. CDL is preferred; HS diploma required; 3–5 years trucking experience and 1–2 years CS experience preferred.

Qualifications

• High school diploma or equivalent is required or preferred.
• CDL is preferred for the role.
• 3–5 years of transportation experience in trucking is preferred.
• 1–2 years of customer service experience is preferred.

Responsibilities

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
• Deliver a welcome presentation in Driver Orientation; assist with each session.
• Assign drivers to tractors and maintain driver tractor data in planning grid and open trucks at the terminal.
• Educate drivers about equipment and how to operate and maintain it.
• Proactively reach out to drivers to ensure expectations are met and offer help.

Skills

Customer service

Communication

Problem solving

PC skills

Education

High school diploma or equivalent

CDL preferred

Tools

iSeries

Excel

Word

Job description

The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver’s liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues.

ESSENTIAL JOB FUNCTIONS

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
• Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
• Educate drivers about the equipment and how to properly operate and maintain this equipment.
• Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
• Update all driver material/information as needed.
• Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
• Perform other related duties as assigned by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Werner portfolio and business units.
• Ability to communicate, educate and negotiate in a professional manner.
• Ability to operate a PC, including iSeries, Excel, and Word.
• Strong decision-making skills.

EDUCATION AND EXPERIENCE

• CDL preferred.
• High school graduate or equivalent experience.
• Three to five years transportation experience within the trucking industry preferred.
• One to two years of customer service experience preferred.

Benefits

• medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service.

Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.