Driver Check-In & Returns Specialist

Sysco Northeast Rdc; Boise (ID); On-site; USD 33,000 - 46,000; Full time

Job summary

Sysco Northeast Rdc is seeking a detail-focused associate to manage driver check-ins and return processing. You will verify returns, confirm signatures, and ensure pallets and company assets are accurately accounted for. Strong math and communication skills are essential for this hands-on role.

Responsibilities include coordinating with Credit Services and Food Safety, recording exceptions, and ensuring proper coding on invoices to support efficient processing and inventory integrity.

Qualifications

• High school degree or equivalent.
• 1 year of pallet jack and/or forklift experience.
• Ability to write routine reports and correspondence.
• Speak effectively before groups of customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two-way communication.
• Can add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Solid problem-solving skills.
• Strong verbal and written communication skills.
• Must be able to read, write and speak English.

Responsibilities

• Check-in drivers by verifying product returned, customers signed the invoice and possible missed deliveries; account for pallets, totes and other company property is returned.
• Identify missed collections and notify Credit Services.
• Ensure food safety protocols were followed on the return and coordinate with Food Safety personnel for issues.
• Assure all delivery exceptions are noted on the invoice and/or delivery exception report.
• Inspect returned products to determine restocking appropriateness or deciding if the customer warrants the credit.
• Decide and adjust as needed the appropriate reason code on invoice to provide efficient processing; code damaged or inferior products with the appropriate damage code and write the code on the damaged case.
• Separate and stage for return processing all products, and count the returned items to ensure quantities match the quantity written on the return sheet and invoices.
• List overage on the return sheet following the "available stock/warehouse location" report to re-enter the product into the inventory system as soon as possible.

Skills

Report writing

Public speaking

Active listening

Basic math

Communication skills

English proficiency

Forklift experience

Education

High school diploma

Job description

Sysco Northeast Rdc is seeking a detail-focused associate to manage driver check-ins and return processing. You will verify returns, confirm signatures, and ensure pallets and company assets are accurately accounted for. Strong math and communication skills are essential for this hands-on role.

Responsibilities include coordinating with Credit Services and Food Safety, recording exceptions, and ensuring proper coding on invoices to support efficient processing and inventory integrity.