Driver

Trailborn Hotels & Resorts; Jackson (WY); On-site; USD 21,000 - 28,000; Full time

Job summary

Trailborn Hotels & Resorts in Jackson, WY is seeking a friendly Hotel Shuttle Driver to safely transport guests to airports, downtown attractions, and on-property venues. You will deliver excellent customer service, help with luggage, and maintain a clean, well‑presented shuttle.

This role requires flexibility to work evenings, weekends, and holidays, a valid driver's license with a clean record, and the ability to lift 30–50 lbs.

Qualifications

• Valid driver’s license with a clean driving record.
• Ability to lift and carry luggage (usually 30–50 lbs).
• Strong customer service and communication skills.
• Flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Safely operate the hotel shuttle along assigned routes and schedules.
• Provide pick-up and drop-off services for guests at airports and downtown attractions.
• Assist guests with luggage and ensure loading/unloading is handled properly.
• Greet guests professionally and answer questions about hotel services and local area.
• Follow traffic laws, perform pre-trip/post-trip inspections, and report issues to management.
• Keep the shuttle clean, fueled, and log mileage/records as required.
• Coordinate with the transportation manager regarding pickups, delays, or schedule changes.

Skills

Driver's license

Clean driving record

Customer service

Communication skills

Flexibility

Job description

The Hotel Shuttle Driver is responsible for safely transporting hotel guests to and from airport and town square. This role focuses on providing excellent customer service, maintaining vehicle cleanliness, and ensuring a reliable and pleasant transportation experience for all guests.

Key Responsibilities

Guest Transportation

• Safely operate the hotel’s shuttle vehicle along assigned routes and schedules.
• Provide pick-up and drop-off services for guests at airports and downtown attractions.
• Assist guests with luggage and ensure proper loading/unloading.

Customer Service

• Greet all guests in a friendly and professional manner.
• Answer questions about hotel services, local attractions, and travel information.
• Provide exceptional hospitality and resolve guest concerns promptly or elevate as needed.

Safety & Compliance

• Follow all traffic laws, hotel policies, and DOT regulations.
• Conduct pre-trip and post-trip inspections of the shuttle vehicle.
• Report maintenance issues, accidents, or incidents immediately to management.

Vehicle Maintenance

• Keep the shuttle clean, fueled, and in good working condition.
• Complete mileage logs and transportation records as required.

Coordination & Communication

• Coordinate with the transportation manager regarding guest pick-ups, delays, or schedule changes.
• Maintain clear communication via phone or radio while adhering to safety protocols.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous shuttle driving, commercial driving, or hospitality experience preferred.
• Ability to lift and carry luggage (usually 30–50 lbs).
• Strong customer service and communication skills.
• Knowledge of the local area is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Frequent driving in varying weather and traffic conditions.
• Regular interaction with hotel guests and staff.
• May involve early morning, late-night, or split shifts depending on hotel needs.