Drive-Thru Shift Leader: Service & Team Growth

Workstream; Round Rock (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning & development

Scholarships

Competitive pay

Job summary

Chick-fil-A in Round Rock, Texas is seeking a Drive Thru Shift Lead who embodies our core values and a servant leadership mindset. You will support senior leadership in daily operations and coach team members to uphold Operational Excellence and our Recipe for Service.

You will open/close, lead shifts, count drawers, and model the tone for the Drive Thru team, while delivering friendly hospitality and strong teamwork in a fast-paced environment.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Drive Thru
• Offer immediate and respectful response to Drive Thru Guest's needs
• Assist in training of new hires in Drive Thru, set the tone for a shift, and act as a role model for our Drive Thru team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Smile

Eye contact

Enthusiastic

Customer service

Leadership experience preferred

Teamwork

Job description

Chick-fil-A in Round Rock, Texas is seeking a Drive Thru Shift Lead who embodies our core values and a servant leadership mindset. You will support senior leadership in daily operations and coach team members to uphold Operational Excellence and our Recipe for Service.

You will open/close, lead shifts, count drawers, and model the tone for the Drive Thru team, while delivering friendly hospitality and strong teamwork in a fast-paced environment.