Hospitality Shift Leader — Growth, Service & Team Coaching

Workstream; Round Rock (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

A fun work environment where you can 😊

Flexible scheduling (and closed on Sun

Learning from Experienced Operator and

Intentional growth and development to达

Job summary

Chick-fil-A is seeking a Hospitality Team Leader who consistently demonstrates our core values, embraces the culture and serves with a servant’s heart. This full-time role supports senior leadership in daily operations, coaching team members, and driving Operational Excellence and our Recipe for Service in a high-volume restaurant.

You will open/close, lead shifts, count drawers, train new hires, and model excellent guest service while fostering teamwork and strong communication in a fast-paced

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead or supervisor is preferred

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires on customer service, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connection

Team player

Job description

Chick-fil-A is seeking a Hospitality Team Leader who consistently demonstrates our core values, embraces the culture and serves with a servant’s heart. This full-time role supports senior leadership in daily operations, coaching team members, and driving Operational Excellence and our Recipe for Service in a high-volume restaurant.

You will open/close, lead shifts, count drawers, train new hires, and model excellent guest service while fostering teamwork and strong communication in a fast-paced