Shift Leader: Grow People & Deliver Service

Chick-fil-A; San Antonio (TX); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Free meal with every shift

Flexible scheduling

Scholarship opportunities

Competitive pay

Growth opportunities

Learning from leaders

Job summary

Chick-fil-A is seeking a Shift Leader who embodies our culture and serves with a servant’s heart. This role supports senior leadership in daily operations, coaches team members, and helps ensure our Operational Excellence and Recipe for Service are followed.

You will lead shifts, train new hires, open or close, and set the tone for the team. The ideal candidate communicates clearly, works with urgency, and fosters a friendly, respectful guest experience.

Qualifications

• Must be 18 years or older.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Previous experience as shift lead or supervisor is preferred but not required.

Responsibilities

• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in the training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Communication

Customer service

Team leadership

Urgency & initiative

Job description

Chick-fil-A Careers in Chick-fil-A 410 & Rigsby Ave

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At Chick-fil-A, the Team Member role is more than just a job; it'...

A Shift Leader is one who consistently demonstrates our core valu...

A Team Leader is one who consistently demonstrates our core value...

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