Drive-Thru Shift Lead & Ops Coach

Sonic Drive-In; Sterling Heights (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Sonic Drive-In in Sterling Heights, MI is seeking an Assistant Manager to lead daily drive-in operations during shifts. You will train and supervise staff, manage scheduling and guest satisfaction, and ensure compliance with health, safety, and labor standards.

This nonexempt role requires reliable attendance and strong problem-solving abilities. You'll oversee opening/closing duties, ensure cost-control, and maintain quality while upholding company policies and delivering excellent service to

Qualifications

• Six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor laws and safety regulations.
• Strong computer, math, and reading skills.
• Excellent verbal and written communication, plus problem-solving and leadership abilities.

Responsibilities

• Train and supervise drive-in employees during shifts.
• Lead operations to provide an optimal guest experience.
• Manage staffing levels and scheduling during shifts.
• Perform opening and closing duties and daily records.
• Ensure compliance with company policies and local laws.
• Handle guest and employee issues escalations.
• Maintain cost-control and quality standards during shift.
• Attend to sanitation and cleanliness duties.
• Regular attendance and teamwork.

Skills

Restaurant management

Shift leadership

Staff training

Customer service

Labor laws knowledge

Health and safety

Communication skills

Multitasking

Job description

Sonic Drive-In in Sterling Heights, MI is seeking an Assistant Manager to lead daily drive-in operations during shifts. You will train and supervise staff, manage scheduling and guest satisfaction, and ensure compliance with health, safety, and labor standards.

This nonexempt role requires reliable attendance and strong problem-solving abilities. You'll oversee opening/closing duties, ensure cost-control, and maintain quality while upholding company policies and delivering excellent service to