Drive-Thru Shift Lead - Guest Experience & Ops

Sonic Drive-In; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager in Michigan to lead drive-in operations and staff during shifts. You will train and direct team members, manage staffing, and ensure excellent guest experiences while maintaining compliance with policies and safety standards.

The role requires coordinating opening/closing duties, resolving guest and employee issues, and overseeing cost-control measures across food, labor, and inventory. Regular attendance and adaptable hours are expected.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge of federal, state, and local labor laws
• Knowledge of federal, state, and local health and safety laws and regulations
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, leadership, time-management, and conflict-resolution skills

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalates guest issues/concerns during shift
• Handle and properly escalates employee issues/concerns
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties during shift to meet operational standards
• Perform regular cleaning and sanitation duties

Job description

Sonic Drive-In is seeking an Assistant Manager in Michigan to lead drive-in operations and staff during shifts. You will train and direct team members, manage staffing, and ensure excellent guest experiences while maintaining compliance with policies and safety standards.

The role requires coordinating opening/closing duties, resolving guest and employee issues, and overseeing cost-control measures across food, labor, and inventory. Regular attendance and adaptable hours are expected.