Drive Thru Operator

Steak 'n Shake Sardis Rd N Charlotte; Forest Homes (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Steak 'n Shake Sardis Rd N Charlotte is seeking a drive-thru operator to efficiently sell and serve guests, manage the drive-thru window, and maintain cleanliness and safety standards. The role emphasizes rapid service within 3 minutes, accurate cash handling, and polite guest interactions.

The position requires physical stamina, good vision and hearing, and the ability to work shift hours while delivering consistent customer service and adherence to company policy.

Qualifications

• Good vision and hearing are required.
• Manual dexterity and stamina for standing and lifting.
• Ability to count change and perform basic math.
• Ability to market the menu and handle guest requests.
• Ability to work shift hours and maintain composure under stress.

Responsibilities

• Sell and service drive-thru guests within 3 minutes or less.
• Operate the drive-thru window and cash register per policy.
• Maintain cleanliness, restocking, sanitation, and safety protocols.
• Handle guest complaints and ensure guest satisfaction.
• Follow company policies and safety standards.

Skills

Vision

Hearing

Manual dexterity

Stamina

Cash handling

Teamwork

Shift work

Menu knowledge

Customer service

Job description

General Purpose

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions

Any and all other tasks assigned

Essential Physical Requirements

• Good vision, general and close

• Good hearing

• Manual Dexterity

• Standing, bending, stretching and walking throughout shift

• Push and pull heavy objects

• Lift and carry 30 pounds

• Maintain good personal hygiene/uniform

Essential social & Mental Requirements

• Able to use computer register

• Basic reading, writing and math skills

• Retain verbal requests

• Good verbal skills

• Able to work shift work

• Retain menu item information

• Able to market the menu

• Able to handle guest complaints

• Works well with others

• Able to count change

• Maintain composure while under stress

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