Drive Thru Operator

Steak 'n Shake Boardman; Boardman Township (OH); On-site; USD 15,154,000 - 20,664,000; Full time

Job summary

Steak 'n Shake Boardman is seeking a drive-thru operator to serve guests quickly and efficiently while adhering to cash handling, cleanliness and safety standards. The role requires excellent communication, basic math, and the ability to market and upsell the menu.

You will work in a fast-paced environment, stand for long periods, and maintain a professional appearance in the employee uniform. eVerify notice applies.

Qualifications

• Good vision (general and close)
• Good hearing
• Manual dexterity
• Standing, bending, stretching and walking during shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform
• Use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Market the menu
• Handle guest complaints
• Works well with others
• Count change
• Maintain composure under stress

Responsibilities

• The drive-thru operator sells to and services drive-thru guests within 3 minutes or less by following the 7 steps to Drive-thru.
• Ensure cash and policy compliance.
• Perform other tasks as assigned

Skills

Point-of-sale (POS)

Verbal communication

Menu knowledge

Teamwork

Cash handling

Staying calm

Customer service

Phone and guest interaction

Job description

General Purpose

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions

Any and all other tasks assigned

Essential Physical Requirements

• Good vision, general and close

• Good hearing

• Manual Dexterity

• Standing, bending, stretching and walking throughout shift

• Push and pull heavy objects

• Lift and carry 30 pounds

• Maintain good personal hygiene/uniform

Essential social & Mental Requirements

• Able to use computer register

• Basic reading, writing and math skills

• Retain verbal requests

• Good verbal skills

• Able to work shift work

• Retain menu item information

• Able to market the menu

• Able to handle guest complaints

• Works well with others

• Able to count change

• Maintain composure while under stress

We use eVerify to confirm U.S. Employment eligibility.