Drive-Thru Operations Leader | Fast-Paced Customer Experience

Chick-fil-A Glenwood Place (FSU); Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Chick-fil-A Ponce & Boulevard in Atlanta seeks an energetic Drive Thru Manager to lead our drive-thru operations and deliver quick, friendly service. You will oversee drive-thru performance, manage staff, and ensure smooth order taking to delivery while upholding safety and cleanliness standards.

The ideal candidate has strong leadership skills, experience in quick service restaurant management, and a passion for customer satisfaction in a fast-paced environment.

Qualifications

• Proven experience in quick service or fast food restaurant management.
• Background in food preparation and kitchen management preferred.
• Familiarity with POS systems; cash handling experience is essential.
• Strong leadership skills with experience managing hospitality teams.
• Knowledge of food safety regulations, inventory control, and food handling.

Responsibilities

• Supervise and coordinate drive-thru team members to ensure prompt and accurate order fulfillment.
• Oversee food preparation, ensuring quality standards are met while maintaining safety and cleanliness.
• Manage Commerce Point for order processing and cash handling.
• Train staff on food safety practices, customer service excellence, and operational procedures.
• Handle customer inquiries or complaints with professionalism, aiming for positive resolutions.

Skills

Leadership

Customer service

Multitasking

Communication

Food safety knowledge

Operations management

Tools

POS systems

Job description

Chick-fil-A Ponce & Boulevard in Atlanta seeks an energetic Drive Thru Manager to lead our drive-thru operations and deliver quick, friendly service. You will oversee drive-thru performance, manage staff, and ensure smooth order taking to delivery while upholding safety and cleanliness standards.

The ideal candidate has strong leadership skills, experience in quick service restaurant management, and a passion for customer satisfaction in a fast-paced environment.