Drive Thru Manager

Chick-fil-A Restaurants; Atlanta (GA); On-site; USD 42,000 - 59,000; Full time

Job summary

Chick-fil-A Ponce & Boulevard is seeking an energetic Drive Thru Manager to lead our drive-thru operations in Atlanta. You will supervise the team, oversee order taking through food delivery, and ensure fast, friendly, and accurate service that elevates guest satisfaction.

The role demands strong leadership, hospitality experience, and a focus on safety, cleanliness, and efficiency in a high-volume environment. Join a renowned brand dedicated to quality and community in the Atlanta area.

Qualifications

• Proven experience in quick service or fast food restaurant management.
• Background in food preparation and kitchen management preferred.
• Strong leadership and customer service focus.

Responsibilities

• Supervise drive-thru team members to ensure prompt, accurate orders.
• Oversee food preparation, maintaining quality and safety standards.
• Manage order processing and cash handling at the point of sale.
• Train staff on food safety, service excellence, and procedures.
• Handle customer inquiries or complaints with professionalism and resolve issues to build loyalty.

Skills

Restaurant management

Leadership

Customer service

Food safety knowledge

Tools

POS systems

Cash handling

Job description

Chick-fil-A Ponce & Boulevard is on the lookout for an energetic and organized Drive Thru Manager to lead our drive-thru operations. In this role, you'll be the driving force behind delivering quick, friendly, and efficient service to our customers. You'll oversee Drive Thru performance, manage staff, and ensure that everything runs smoothly from order taking to food delivery. The ideal candidate is passionate about food service management, has strong leadership skills, and thrives in a fast-paced environment where customer satisfaction is top priority.

Duties

• Supervise and coordinate drive-thru team members to ensure prompt and accurate order fulfillment.
• Oversee food preparation, ensuring quality standards are met while maintaining safety and cleanliness.
• Manage Commerce Point for order processing and cash handling.
• Train staff on food safety practices, customer service excellence, and operational procedures.
• Handle customer inquiries or complaints with professionalism, aiming for positive resolutions that promote loyalty.

Qualifications

• Proven experience in quick service or fast food restaurant management, with a background in food preparation and kitchen management preferred.
• Familiarity with POS systems; cash handling experience is essential.
• Strong leadership skills with experience managing hospitality teams or supervising staff in a restaurant setting.
• Knowledge of food safety regulations, inventory control, and food handling procedures.
• Excellent communication skills to effectively train staff, manage shifts, and interact with customers.
• Ability to multitask efficiently in a high-pressure environment while maintaining attention to detail.
• Previous experience in managing hospitality or restaurant operations, including budgeting and profit analysis.

Join us as a Drive Thru Manager where your leadership will help create a seamless dining experience for our guests while fostering a motivated team environment!

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. The Glenwood Place location opened in June 2016. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.