Drive-Thru General Manager: Lead Operations & People

guernseysonic; Maineville (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Sonic in the United States is seeking a General Manager to lead the drive-in's operations and staff, delivering an exceptional guest experience while maintaining safety and quality standards.

You will recruit and train team members, manage schedules and costs, supervise daily duties, and ensure compliance with company policies. This role demands strong leadership, communication, and problem-solving in a fast-paced environment.

Qualifications

• Education: Required – High school diploma or equivalent
• Preferred – Advanced studies in business, restaurant management, or related fields
• Experience: At least three years of restaurant management experience (QSR preferred)
• Experience running a restaurant shift without supervision
• Experience recruiting, interviewing, hiring, and managing employees
• Knowledge/Skills: Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, accounting, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision‑making, leadership, time‑management, and conflict‑resolution skills

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in’s assistant managers and employees
• Manage drive-in employees’ compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and/or closing duties
• Handle guest issues/concerns
• Handle employee issues/concerns
• Manage, plan, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Regular attendance

Job description

Sonic in the United States is seeking a General Manager to lead the drive-in's operations and staff, delivering an exceptional guest experience while maintaining safety and quality standards.

You will recruit and train team members, manage schedules and costs, supervise daily duties, and ensure compliance with company policies. This role demands strong leadership, communication, and problem-solving in a fast-paced environment.