Drive-In GM & Operations Leader

Sonic Drive-In; Parma (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Sonic Drive-In in Parma, OH seeks a General Manager/Operating Partner to lead daily restaurant operations and drive guest satisfaction.

The role is the top management position, overseeing recruitment, training, scheduling, cost controls, vendor management, and compliance with federal, state, and local laws. You will coach staff, lead teams, and implement local marketing plans to grow performance.

Qualifications

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management, or related fields preferred.
• At least three years of restaurant management experience (QSR preferred).
• Experience running a restaurant shift without supervision.
• Experience recruiting, interviewing, hiring, and managing employees.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of health and safety laws and regulations.
• Basic computer, math, accounting, and reading skills.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, coach, lead, schedule, assign, discipline, and terminate staff.
• Manage staff compensation levels pursuant to company guidelines.
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience.
• Manage opening and/or closing duties.
• Handle and properly escalat e guest issues/concerns.
• Handle and properly escalat e employee issues/concerns.
• Plan, forecast, and adjust food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
• Lead regular team meetings to ensure employees are focused on operational standards and guest service.
• Manage and maintain all drive-in recordkeeping.
• Prepare and maintain all necessary operational reports.
• Develop, implement, and manage action plans regarding local marketing and business performance.
• Ensure proper maintenance of drive-in and equipment.
• Supervise and manage vendor performance.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Manage regular cleaning and sanitation duties pursuant to operational standards.
• Regular attendance.

Skills

Leadership

Communication

Problem-solving

Time-management

Conflict-resolution

Multi-tasking

Decision-making

Guest service

Education

High school diploma or equivalent

Advanced studies in business/restaurant management

Tools

POS/Point of Sale

Job description

Sonic Drive-In in Parma, OH seeks a General Manager/Operating Partner to lead daily restaurant operations and drive guest satisfaction.

The role is the top management position, overseeing recruitment, training, scheduling, cost controls, vendor management, and compliance with federal, state, and local laws. You will coach staff, lead teams, and implement local marketing plans to grow performance.