DRAYAGE CUSTOMER SERVICE SPECIALIST

AppleOne Employment Services; Compton (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

AppleOne Employment Services is seeking a Drayage Customer Service Specialist in Compton, CA to support daily container transportation operations within a fast-paced logistics environment. You will be a key communications link among customers, carriers, dispatch teams, drivers, and terminal systems to ensure accurate information and timely problem-solving.

The role emphasizes drayage operations, container tracking, empty returns, and shipment follow-up.

Responsibilities

• Managing drayage orders from initial entry through delivery and empty container return.
• Monitoring containers through terminal systems and providing timely shipment updates to customers and internal teams.
• Coordinating with customers, carriers, dispatch, and drivers to support on-time pickups, deliveries, and returns.
• Tracking empty returns, restrictions, appointments, container status, and related shipment requirements.
• Obtaining written approval for accessorial charges and uploading required documentation into the TMS.
• Resolving customer concerns, shipment delays, transportation issues, and documentation needs promptly and professionally.

Skills

Drayage operations

Customer service

Logistics coordination

Container tracking

Shipment follow-up

Tools

TMS

ERP system

Job description

Job Summary

We are seeking a Drayage Customer Service Specialist who enjoys working with a responsive operations team, supportive leadership, and a collaborative environment where accuracy, communication, and timely problem-solving are valued. This role supports daily container transportation operations in a fast-paced logistics and import-export environment, serving as a key communication point between customers, carriers, dispatch teams, drivers, and terminal systems. This is a strong opportunity for a transportation customer service professional who understands drayage operations, container tracking, empty returns, and shipment follow-up.

Key Responsibilities

• Managing drayage orders from initial entry through delivery and empty container return.
• Monitoring containers through terminal systems and providing timely shipment updates to customers and internal teams.
• Coordinating with customers, carriers, dispatch, and drivers to support on-time pickups, deliveries, and returns.
• Tracking empty returns, restrictions, appointments, container status, and related shipment requirements.
• Obtaining written approval for accessorial charges and uploading required documentation into the TMS.
• Resolving customer concerns, shipment delays, transportation issues, and documentation needs promptly and professionally.

• Pay Range: $24 to $27 per hour, DOE.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Job type: Temp-to-hire.
• Location: Compton, CA 90220. 100% Onsite.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.