Drayage Dispatch & CSR Support

AppleOne Employment Services; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

AppleOne Employment Services in Los Angeles seeks Drayage Dispatch & Customer Service Support Representatives to coordinate drayage moves with licensed carriers, respond to inquiries, and ensure on-time deliveries.

You will monitor shipments, maintain real-time visibility, document activities, resolve issues promptly, and collaborate with internal departments and carriers to improve service quality. Equal Opportunity Employer.

Qualifications

• Respond to customer inquiries via phone, email, or in-person.
• Maintain real-time shipment visibility and operational compliance.
• Collaborate with internal departments and carriers to ensure timely pickups and deliveries.
• Build and maintain relationships with clients, carriers, and suppliers.
• Maintain accurate records of customer interactions and transactions.

Responsibilities

• Respond promptly to inquiries and provide professional support.
• Monitor shipments and communicate with carriers to ensure on-time delivery.
• Assist drivers and provide dispatch support as needed.
• Ensure accessorial costs are approved and documented in the system.
• Update empty status and coordinate with customers on empties restrictions.
• Continuously seek improvements to customer satisfaction and service.

Skills

Communication

Customer service

Attention to detail

Multitasking

Time management

Job description

A growing logistics company focused on providing reliable, efficient transportation and supply chain solutions is looking to hire Drayage Dispatch & Customer Service Support Representatives.

Essential Responsibilities

Dispatch & Load Management

• Assign, dispatch, and monitor drayage moves with Licensed Motor Carriers (LMCs).

Job Duties

• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Ensuring real-time shipment visibility, maintaining operational compliance, and delivering exceptional customer service.
• Partners closely with internal departments and external carriers to ensure timely pickups, deliveries, accurate documentation, and proactive resolution of operational exceptions.
• Build and maintain positive relationships with clients, carriers, and suppliers.
• Ensure timely and accurate processing of orders, from order entry to final delivery and empty return appointment.
• Monitor shipments and communicate with carriers to ensure on-time delivery.
• Manage and resolve customer complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Continuously look for ways to improve customer satisfaction and service.
• Monitor containers through terminals system.
• Provide dispatch and drivers with support as need it.
• Ensure all accessorial costs are approved in writing and scanned into TMS system.
• Update empty status and monitor empties restriction with customer notification.
• Continuously look for ways to improve customer satisfaction and service.

Skills

• Excellent Verbal and written communication.
• Ability to work under pressure and in fast-paced environment.
• Ability to multi-task and yet be detail oriented.
• Excellent follow-up skills.
• Excellent communication skills.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance.

For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.