Dragon Elite: Customer Service Shift Lead

The Press Club Grill; Toledo (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay

Free Shift Meals

PTO Available

Holidays Off

Job summary

Balance Grille, based in the Toledo area, seeks a Dragon Elite (Customer Service Shift Lead) to energize guest experiences and lead a busy team. This role accepts Part-Time or Full-Time schedules and offers growth through flexible shifts and a focus on hospitality excellence.

You will greet guests with warmth, guide them through choices, and ensure orders are accurate before serving. The position emphasizes teamwork, reliability, and a proactive, coachable attitude in a fast-paced setting.

Qualifications

• Positive energy and friendly, approachable demeanor.
• Team player who supports crew and thrives in a fast-paced environment.
• Reliable, responsible, on-time attendance.

Responsibilities

• Deliver amazing guest experiences with warmth and professionalism.
• Be a menu pro, know ingredients/allergens and flavor pairings.
• Keep orders spot-on with accuracy, quality, and presentation.
• Drive sales by recommending favorites and upgrades to guests.
• Keep workspace clean and safe, meeting health standards.
• Support smooth operations with restocking and FIFO inventory.

Skills

Positive Energy

Team Player

Reliable & Responsible

Detail-Oriented

Coachable & Curious

Self-Motivated

Job description

Balance Grille, based in the Toledo area, seeks a Dragon Elite (Customer Service Shift Lead) to energize guest experiences and lead a busy team. This role accepts Part-Time or Full-Time schedules and offers growth through flexible shifts and a focus on hospitality excellence.

You will greet guests with warmth, guide them through choices, and ensure orders are accurate before serving. The position emphasizes teamwork, reliability, and a proactive, coachable attitude in a fast-paced setting.