DPS Customer Care Representative

Industry Analysts, Inc.; Nashville (TN); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Industry Analysts, Inc. is seeking a DPS Customer Care Representative in Nashville to act as the liaison between Sales and Operations.

You will assist DPS Sales Representatives to drive sales volume and maintain direct communication with customers throughout the job lifecycle. Responsibilities include receiving and tracking all incoming jobs, verifying information for operations, coordinating with outside vendors for quality print at best prices, quoting outsourced work, and working directly

Qualifications

• Customer-facing role experience
• Coordinate with vendors and operations
• Track and verify job information in systems
• Quote outsourced work and assist customers to completion

Responsibilities

• Receive and track all incoming jobs
• Verify information sent to operations
• Identify new vendors and coordinate pricing for print quality
• Work with customers to get jobs into the system and through completion

Skills

Communication

Customer service

Vendor coordination

Sales support

Job description

The Digital Production Services (DPS) Customer Care Representative will be the liaison between sales and operations. Their major responsibility is assisting DPS Sales Representatives to help drive sales volume and have direct communication with the customer. The DPS Customer Care Representative will: receive and track all incoming jobs; verify the correct information is given to operations; identify new and work with existing outside vendors to provide the highest quality print at the best prices; quote outsourced work, andwork directly with customers on getting jobs into the system and to completion.

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