Print Services Customer Care Specialist

RJ Young Company, Inc; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

RJ Young Company, Inc. is seeking a DPS Customer Care Representative in Nashville to act as the liaison between sales and operations, assisting DPS Sales Representatives to drive sales and communicate with customers.

The role includes receiving and tracking jobs, verifying information, quoting outsourced work, and coordinating with vendors to ensure timely completion. Responsibilities include processing orders from portals and clients, translating requirements to the DPS Operations Manager, and

Qualifications

• High school diploma or better.
• Some college education preferred.
• Previous customer service or print experience helpful.

Responsibilities

• Liaison between sales and vendors and DPS Operations.
• Process order entries from portals and clients.
• Quote outsourced jobs and coordinate with third‑party vendors.
• Ensure correct information is completed on paperwork and records.
• Translate customer requirements to the DPS Operations Manager.
• Answer calls and emails promptly and professionally; provide in‑person service as needed.

Skills

Customer Service

Interpersonal Skills

Multitasking

Oral Communication

Problem Solving

Education

High school diploma

Some college

Associate’s or better

Bachelor’s or better

Job description

RJ Young Company, Inc. is seeking a DPS Customer Care Representative in Nashville to act as the liaison between sales and operations, assisting DPS Sales Representatives to drive sales and communicate with customers.

The role includes receiving and tracking jobs, verifying information, quoting outsourced work, and coordinating with vendors to ensure timely completion. Responsibilities include processing orders from portals and clients, translating requirements to the DPS Operations Manager, and