DPS Customer Care Representative

RJ Young Company, Inc; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

RJ Young Company, Inc. is seeking a DPS Customer Care Representative in Nashville to act as the liaison between sales and operations, assisting DPS Sales Representatives to drive sales and communicate with customers.

The role includes receiving and tracking jobs, verifying information, quoting outsourced work, and coordinating with vendors to ensure timely completion. Responsibilities include processing orders from portals and clients, translating requirements to the DPS Operations Manager, and

Qualifications

• High school diploma or better.
• Some college education preferred.
• Previous customer service or print experience helpful.

Responsibilities

• Liaison between sales and vendors and DPS Operations.
• Process order entries from portals and clients.
• Quote outsourced jobs and coordinate with third‑party vendors.
• Ensure correct information is completed on paperwork and records.
• Translate customer requirements to the DPS Operations Manager.
• Answer calls and emails promptly and professionally; provide in‑person service as needed.

Skills

Customer Service

Interpersonal Skills

Multitasking

Oral Communication

Problem Solving

Education

High school diploma

Some college

Associate’s or better

Bachelor’s or better

Job description

NASHVILLE, TN 730A Freeland Station Rd Nashville, TN 37228, USA

Job Overview

The Digital Production Services (DPS) Customer Care Representative will be the liaison between sales and operations. Their major responsibility is assisting DPS Sales Representatives to help drive sales volume and have direct communication with the customer. The role includes receiving and tracking incoming jobs, verifying correct information to operations, identifying new vendors and working with existing outside vendors to provide high‑quality print at the best prices, quoting outsourced work, and working directly with customers on getting jobs into the system and to completion.

Essential Functions

• Liaison between sales and vendors.
• Order entry processing of jobs from portals and clients.
• Quote outsourced jobs.
• Work with third‑party vendors.
• Ensure correct information is completed on paperwork.
• Translate customer requirements to the DPS Operations Manager.
• Answer incoming phone calls and emails in a timely and professional manner.
• Provide great customer service via phone, email, and in‑person to internal and external customers.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

Light lifting – up to 25 lbs.

Position Type / Expected Hours of Work

• Full‑time position; Monday through Friday; 7 am–4 pm.
• Occasional weekend or evening work may be required.

Travel

Local travel may be required to meet client needs.

Required Education and Experience

• High school diploma.
• Some college education.

Preferred Education and Experience

Previous customer service or print experience helpful.

Required Skills

• Customer Service – Expert.
• Interpersonal Skills – Expert.
• Multitasking – Expert.
• Oral Communication – Expert.
• Problem Solving – Expert.

Education

• High school or better.
• Some college or better in General Studies.
• Associate’s or better in General Studies.
• Bachelor’s or better in General Studies.

Equal Employment Opportunity Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.