Technical Service Representative

Industry Analysts, Inc.; Savannah, Northern (GA, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Industry Analysts, Inc. is seeking a Technical Service Representative to perform field-based hardware repair and maintenance of multifunctional office equipment such as copiers, printers, scanners, and fax machines.

This role emphasizes hands-on, real-world work with customers, ensuring machines stay operational and customers remain satisfied. Occasional basic network setup for print/scan functionality may be required, but it is not an IT help-desk position.

Responsibilities

• Field-based hardware repair and maintenance of office equipment such as copiers, printers, scanners, and fax machines.
• Provide customer support and keep machines running; troubleshooting and on-site servicing.
• Basic network connectivity setup for print/scan functions as needed.

Job description

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

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