Doorperson - Condado Vanderbilt Hotel

The Condado Collection; San Juan (PR); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

401(k)

Employer Contribution to 401(k)

Health Insurance

Vision Insurance

Dental Insurance

Paid Holidays

Job summary

The Condado Collection is seeking a friendly Bell/Guest Services Associate at The Condado Vanderbilt in San Juan, PR. You will warmly greet guests, assist with luggage, arrange transportation, and provide information about local amenities to ensure memorable experiences.

Qualifications include being fully bilingual in Spanish and English, physical ability to lift up to 60 lbs, and willingness to work varied shifts including evenings and holidays in a fast-paced, service-driven environment.

Qualifications

• Hospitality focused candidate with guest-service mindset.
• Fully bilingual in Spanish and English.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Warmly welcome and greet guests upon arrival and departure.
• Open doors, assist with entering/exiting, and help with luggage.
• Coordinate transportation for guests and provide directions.
• Maintain knowledge of hotel services and local points of interest.
• Adhere to safety policies and complete required trainings.
• Develop positive working relationships and present a professional appearance.

Skills

Hospitality oriented

Bilingual (Spanish & English)

Job description

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Warmly welcome and greet guests upon arrival and departure, ensuring a professional and inviting first impression.
• Open hotel doors and assist guests with entering and exiting the property safely and comfortably.
• Provide assistance with luggage and packages as needed, working closely with the Bell team and Valet Attendants.
• Arrange and coordinate transportation on behalf of guests, including taxis, ride-shares, and shuttles.
• Offer directions and information about hotel amenities and local points of interest.
• Maintain knowledge of the hotel, its services, and the surrounding area to assist guests effectively.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the supervisor.
• Complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Perform other reasonable job duties as requested by supervisors.

Qualifications

• Hospitality oriented
• Must be able to run down and up a hill continuously.
• Must be able to lift to 60 lbs. on a regular and continuing basis, push and pull carts/equipment weighing up to 250 lbs, able to bend, stop, squat, and stretch.
• Perform physical tasks such as standing and walking for prolonged periods.
• Able to work quickly and efficiently, especially under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Fully Bilingual (Spanish and English).

Benefits

• 401(k)
• Employer Contribution to 401(k)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.