Door Greeter

Four Seasons; Los Angeles (CA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Hourly wage $25.73

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement plan

Employee Assistance Program

Wellbeing investments

Life Insurance

Complimentary Room Nights

Job summary

Four Seasons Los Angeles at Beverly Hills is seeking a Lobby Attendant to warmly greet guests, assist with inquiries and provide exceptional service in a luxury hotel setting.

Ideal candidates have at least 1 year of guest or customer service experience, a high school diploma or equivalent, and a polished, professional appearance. The role is hourly, with comprehensive benefits and a focus on delivering memorable guest experiences.

Qualifications

• 1 year of guest or customer service experience (hotel/hospitality preferred).
• High School diploma, GED or equivalent.

Responsibilities

• Maintain a professional appearance and open front entrance doors to welcome guests.
• Greet guests by name and create memorable moments.
• Engage with guests to make them feel at home.
• Anticipate guests' needs and respond quickly and professionally.
• Provide information on hotel amenities and local attractions.
• Communicate with team to ensure smooth arrivals and departures.
• Ensure the lobby area is tidy and welcoming.

Skills

Guest service

Customer service

Education

High School diploma / GED

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room.

Our Brand Promise:

At Four Seasons, Life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique:

In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room.

What we expect:

• Maintain a professional appearance and open front entrance doors to welcome guest in and out as needed.
• Greet guest by name and create memorable moments when possible.
• Engage with new and returning guest making them feel as they are in their home away from home.
• Anticipate guests' needs, and respond quickly & professionally to all guest requests
• Provide information on hotel amenities and facilities
• Maintain and demonstrate knowledge of the surrounding areas to give directions as needed.
• Communicate with GSM & AGSM to ensure proper preparation for group arrivals and departures.
• Maintain a professional appearance and a cordial attitude towards all guests and team members.
• Maintain a clean, pleasant and safe working environment, assuring all main entrance area is nice and tidy.
• Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, patrons and our guests.
• Report any necessary attentions and/or touch ups needed.
• Accountable for being a highly visible individual in the lobby that well represents the Four Seasons Los Angeles.
• Ensuring coverage in the lobby meeting and greeting guests
• Ensure exterior Front Drive is kept maintained, coordinating with engineering on polishing and maintenance needs
• Ensure safety & security practices are maintained within the Front Drive
• Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required ensuring guest issues are resolved within 24 hours.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, taking opportunities to create extraordinary experiences whenever possible
• Communicate with team members to ensure the highest level of personalized service
• Needed in lobby / front drive main entrance doors to show constant appearance.
• Perform other duties as assigned by GSM / AGSM / Door attendant or management level staff.

Ideal candidate will have:

• 1 year of guest or customer service experience (preferably in a hotel/hospitality environment)
• High School diploma, GED or equivalent
• Previous experience in a luxury setting preferred

We Offer:

• Hourly: $25.73
• Medical/Dental/Vision Insurance
• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary Room nights and di