Bell Attendant (On-Call)

Four Seasons; Los Angeles (CA); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

401K retirement savings plan

Free on-site parking

Complimentary meals

PTO accrual

Growth & development opportunities

Job summary

Four Seasons Hotel Los Angeles at Beverly Hills is seeking a Bell Attendant to ensure a smooth arrival and departure experience for guests. You will greet guests, assist with luggage, valet vehicles, and handle deliveries with a welcoming, high-service mindset.

The ideal candidate supports the Guest Services Team, can multi-task, and communicates clearly. A valid US driver’s license and English fluency are required; Spanish a plus. On-site parking and meals are provided.

Qualifications

• Experience in a luxury hotel setting preferred.
• Ability to multi-task and stand for long shifts.
• Excellent communication and guest service skills.

Responsibilities

• Greets guests and escorts them to their rooms.
• Delivers luggage to room during check-in and departs with luggage.
• Valet guest vehicles and manage storage of luggage.
• Maintain records of luggage and deliveries per Four Seasons standards.
• Assist guests with inquiries and requests for hotel services.
• Perform tasks of Doorman/Bellman as needed and coordinate with team.
• Work harmoniously with co-workers and supervisors.
• Assist with seasonal equipment storage and deliveries when required.
• Run errands off-property as needed.

Skills

Guest services

Communication

English fluency

Driving license

Multitasking

Customer service

Teamwork

Tools

Opera

HotSOS

MS Excel

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Our Brand Promise

At Four Seasons, Life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise To You

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What Makes Us Unique

In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Bell Attendant

About The Role

The Bell Attendant is a central part of the Guest Services Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Greets all incoming visitors with a smile and friendly attitude. Assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guests and hotel packages and parcels. Valets guest vehicles. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Bell Stand is also the natural place where guests' direct comments, questions, suggestions, and concerns.

What you will do:

• Greets guests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Valet guest vehicles in the garage and retrieve them when requested.
• Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Will complete any tasks of a Doorman, Bellman, Valet Driver or House car Attendant. Greet all guests with a smile and offer them assistance.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs duties related to guests and residents’ seasonal equipment storage or delivery of ski equipment and mountain bikes and related gear.
• Performs errands for guests and the hotel that may require local travel off the hotel property.
• Ability to use computer systems such as Opera, HotSOS and MS Excel.

Ideal Candidate Will Have

• Minimum 1+ years of experience in a similar role,in a luxury hotel setting preferred.
• Possession of a current US driver's license and proof of clean driving record. Comfortable driving a variety of vehicles including manual transmissions required.
• Requires the ability to multi-task on several items at once.
• Must be able to stand/walk for up to eight hours per shift.
• The ability to move luggage carts weighing up to 200lbs as well as the ability to lift and carry boxes up to 100lbs required.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Flexible schedule required for AM and PM shifts.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish a plus.

We Offer

• Hourly Rate: $25.00
• 401K Retirement savings plan
• Free on-site parking
• Complimentary Meal
• PTO Accrual
• Growth & Development opportunities

Schedule

• On-Call/ Part-Time - 2-3 days a week
• Weekends, Holidays, AM/PM Shifts

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal