Front Desk Agent

Four Seasons; Westlake Village (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

Complimentary stays at Four Seasons

Complimentary meals

Uniform provided

Employee Assistance Program

Investment in wellbeing

Life Insurance

On-site parking

Tuition reimbursement

Growth & Development opportunities

Job summary

Four Seasons Hotel Westlake Village is seeking a Front Desk Agent to warmly welcome guests, ensure check-in excellence, and assist throughout their stay with personalized recommendations and seamless service.

You will respond to guest needs, coordinate with hotel staff, and uphold Four Seasons standards in a luxury environment that values hospitality, attentiveness, and attention to detail.

Qualifications

• Experience in a luxury hotel or similar environment preferred.
• Excellent interpersonal and communication skills.
• Guest-centric approach with cross-cultural sensitivity.

Responsibilities

• Handle all guest interactions with hospitality and professionalism, accommodating special requests when possible.
• Assist guests with hotel services, hours of operation, staff, events, directions, etc.
• Respond to guest requests accurately and promptly, in person or by phone.
• Resolve guest complaints and identify opportunities to personalize service.
• Contribute to memorable experiences for all guests.

Skills

Interpersonal skills

Communication skills

Luxury hotel experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About The Role

Four Seasons Hotel Westlake Village is seeking an Front Desk Agent, where you will welcome guests to the property, provide an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What You Will Do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service
• experience for all guests

What You Bring

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.

What We Offer

• Hourly Range: $23.07
• Health Insurance - Medical, Dental & Vision
• Company Match 401K Plan
• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Café
• Laundered Employee Uniform
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Schedule & Hours

• Full time position
• Ability to cover overnight shifts when needed

Four Seasons is an Equal Opportunity, Aff... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal