Donor Ticketing & Development Operations Analyst (Hybrid)

The LaSalle Network; Chicago (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

LaSalle Network is partnering with a well-established nonprofit in Chicago to hire a Development Operations Analyst. This role supports donor operations, manages ticketing requests, and provides high-quality service in a mission-driven environment.

You will maintain accurate records in Asana, respond to donor inquiries, coordinate tickets from individuals to large corporate orders, and collaborate with front-line fundraisers to address requests promptly.

Qualifications

• 2-3 years of professional experience.
• Nonprofit, fundraising, development, or donor relations experience preferred.
• Customer service experience required; retail experience is a plus.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of requests and competing priorities.
• Comfortable working with donors, including high-capacity individuals and corporate contacts.
• Strong follow-through and problem-solving skills.

Responsibilities

• Manage and respond to donor ticketing requests and inquiries.
• Support donor and founding member sale access and ticketing questions.
• Coordinate ticket requests ranging from individual requests to large corporate orders.
• Maintain accurate records and track requests through Asana.
• Monitor and respond to inquiries through the development inbox.
• Partner with front-line fundraisers and the Development team to ensure donor requests are addressed promptly.
• Manage multiple requests and priorities while maintaining a high level of accuracy.
• Assist with additional development operations projects and administrative tasks as needed.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Prioritization

Tools

Asana

Job description

LaSalle Network is partnering with a well-established nonprofit in Chicago to hire a Development Operations Analyst. This role supports donor operations, manages ticketing requests, and provides high-quality service in a mission-driven environment.

You will maintain accurate records in Asana, respond to donor inquiries, coordinate tickets from individuals to large corporate orders, and collaborate with front-line fundraisers to address requests promptly.