Donor Relations & Operations Coordinator (Hybrid)

Seattle Symphony Orchestra Inc; Seattle (WA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Seattle Symphony Orchestra Inc. is seeking a Development Operations Coordinator to support donor relations, VIP ticketing, contributions processing, and donor benefits.

You will work with Tessitura, Stripe, and the volunteer program to maintain donor data, produce acknowledgments, and ensure accurate records across Finance and Development systems. The role emphasizes exceptional customer service, strong organization, and a willingness to work a hybrid schedule after onboarding milestones.

Qualifications

• Minimum of one year experience in a high-volume, fast-paced role; relevant non-profit experience preferred
• Previous donor or customer facing roles providing exceptional service via phone and email
• Excellent verbal and written communication skills
• Extremely well-organized, detail oriented and able to meet deadlines
• Proficient user of Office365, including Excel, Word and Outlook
• Experience using Tessitura or other fundraising/customer databases is preferred
• Experience using Asana or other project management software is preferred
• Knowledge of and enthusiasm to learn about fundraising best practices
• Ability to be a team player in a dynamic, fast-paced environment
• Ability to adhere to Symphony policies and support management decisions in a positive and professional manner
• Availability to flex schedule outside of typical office hours, including evenings and weekends approximately two to four times per month

Responsibilities

• Partner with Development Operations colleagues to execute Donor Relations and VIP Ticketing functions in a timely manner
• Fulfill Donor Relations needs, fielding donor calls and emails, and resolving donor questions, providing exemplary customer service in all interactions
• Support VIP Ticketing, fielding donor calls and emails, fulfilling ticketing requests, ticket changes, and processing subscription renewal orders for major donors; providing major donors with exemplary ticketing concierge experience
• Proactively use and learn Tessitura functionality, updating donor information, performing regular data hygiene, and merging records
• Process contributions within one business day of receipt of funds or pledge notification
• Produce and send acknowledgement letters and related donor benefit collateral within two business days after contributions are received
• Support daily documentation and reporting to ensure accurate record keeping and reconciliation between Finance and Development systems
• Support the monthly giving program through regular maintenance of donor records, including managing subscriptions and patron records in Stripe and Tessitura
• Support operations, data and customer service needs across a variety of annual campaigns and special projects focused on the solicitation and stewardship of donors
• Partner with Development Operations colleagues to support the Seattle Symphony Volunteer program
• Ensure volunteers are scheduled for upcoming opportunities, including proactively communicating with volunteers about service needs and expectations
• Support new volunteer onboarding, including maintaining new volunteer records and working Volunteer Open House events throughout the season
• Proactively use and learn volunteer CRM, including recording service hours and reconciling volunteer information with Tessitura; perform regular data hygiene
• Provide exemplary customer service to volunteer members, fielding volunteers calls and emails, and resolving questions in a timely manner
• Process annual volunteer dues in Tessitura and support volunteer membership benefit fulfillment, including monthly discount ticket offer
• Work Development events and concert duty as required; including evenings and weekends
• Provide general support to the Development department as needed

Skills

Donor relations

Customer service

Communication

Organization

Team player

Attention to detail

Evenings/weekends flexibility

Tools

Office365

Excel

Word

Outlook

Tessitura

Asana

Stripe

Job description

The Seattle Symphony Orchestra Inc. is seeking a Development Operations Coordinator to support donor relations, VIP ticketing, contributions processing, and donor benefits.

You will work with Tessitura, Stripe, and the volunteer program to maintain donor data, produce acknowledgments, and ensure accurate records across Finance and Development systems. The role emphasizes exceptional customer service, strong organization, and a willingness to work a hybrid schedule after onboarding milestones.