Development Ticketing Analyst

The LaSalle Network; Chicago (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

LaSalle Network is partnering with a well-established nonprofit in Chicago to hire a Development Operations Analyst. This role supports donor operations, manages ticketing requests, and provides high-quality service in a mission-driven environment.

You will maintain accurate records in Asana, respond to donor inquiries, coordinate tickets from individuals to large corporate orders, and collaborate with front-line fundraisers to address requests promptly.

Qualifications

• 2-3 years of professional experience.
• Nonprofit, fundraising, development, or donor relations experience preferred.
• Customer service experience required; retail experience is a plus.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of requests and competing priorities.
• Comfortable working with donors, including high-capacity individuals and corporate contacts.
• Strong follow-through and problem-solving skills.

Responsibilities

• Manage and respond to donor ticketing requests and inquiries.
• Support donor and founding member sale access and ticketing questions.
• Coordinate ticket requests ranging from individual requests to large corporate orders.
• Maintain accurate records and track requests through Asana.
• Monitor and respond to inquiries through the development inbox.
• Partner with front-line fundraisers and the Development team to ensure donor requests are addressed promptly.
• Manage multiple requests and priorities while maintaining a high level of accuracy.
• Assist with additional development operations projects and administrative tasks as needed.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Prioritization

Tools

Asana

Job description

Salary: USD18 - USD20 per hour

LaSalle Network is partnering with a well-established nonprofit organization to hire a Development Operations Analyst to join their team in Chicago. This is a great opportunity for an organized, detail-oriented professional who enjoys working with data, supporting donor operations, and providing a high level of service in a mission-driven environment.

The Development Operations Analyst will provide day-to-day support for donor ticketing and development operations, serving as a key resource for donor requests, ticket inquiries, and special arrangements. The ideal candidate is highly organized, responsive, customer-service oriented, and comfortable working with donors and multiple internal stakeholders.

What You'll Do

• Manage and respond to donor ticketing requests and inquiries
• Support donor and founding member sale access and ticketing questions
• Coordinate ticket requests ranging from individual requests to large corporate orders
• Maintain accurate records and track requests through Asana
• Monitor and respond to inquiries through the development inbox
• Partner with front-line fundraisers and the Development team to ensure donor requests are addressed promptly
• Manage multiple requests and priorities while maintaining a high level of accuracy
• Assist with additional development operations projects and administrative tasks as needed

What We're Looking For

• 2-3 years of professional experience
• Nonprofit, fundraising, development, or donor relations experience preferred
• Customer service experience required; retail experience is a plus
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to manage a high volume of requests and competing priorities
• Comfortable working with donors, including high-capacity individuals and corporate contacts
• Strong follow-through and problem-solving skills

Compensation: $18-20/hour based on experience

Schedule: Monday-Friday, 9:00 AM-6:00 PM

Location: Chicago, IL

Work Model: Hybrid - 1-2 days onsite per week

Employment Type: Temporary Contract - approximately 3 months, with potential for extension