Donor Data & Operations Lead (Hybrid)

OTSL; Webster Groves (MO); Hybrid; USD 57,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Open PTO policy

401k match

Job summary

Opera Theatre of Saint Louis is seeking a Manager of Development Operations to oversee donor data, gift processing, acknowledgement letters, and revenue reconciliation.

You will partner with Finance and Development teams to ensure accuracy, timely reporting, and clean data, while maintaining a flexible hybrid work environment.

The role emphasizes strong operational procedures, attention to detail, and a customer-service mindset to support donors and the organization's fundraising goals.

Qualifications

• Strong, technical database management skills.
• An understanding of non‑profit finance and related reports.
• Strong proficiency with Microsoft Excel, Word, and Outlook.
• Excellent written and verbal communication skills.
• An ability to build relationships with donors and prospective donors.
• Extraordinary attention to detail and a commitment to meeting deadlines.
• Openness to AI and automation.
• Openness to change, willingness to test and iterate.
• An interest in opera and the performing arts.

Responsibilities

• Ensure timely and accurate entry of all gifts, recurring gifts, in-kind donations, pledges, and pledge payments into the database.
• Ensure timely and accurate creation of acknowledgement letters to donors.
• Manage matching gift process, including updates of websites, management of usernames and passwords, and preparation of required documents following up to ensure matching funds are received.
• Partner with Senior Manager of Donor Engagement to generate appeals, source codes, and more to accurately track donor response to solicitations.
• Generate timely and accurate tax statements for donors. Partner with colleagues across Development and Marketing & PR Departments to ensure delivery.
• Manage data requests for Development Department, including lists for event attendance, email recipients, solicitation segments, mailing lists, etc.
• Manage ad hoc data requests from Director of Development and Deputy Directors of Development.
• Act as liaison between Finance and Development Departments, implementing quality control measures that ensure donor intentions are reflected accurately in gift documentation, gift/pledge entry, and recognition.
• Respond to inquiries from Finance Department regarding gifts and pledges, to ensure regular and accurate reconciliation of contributed revenue.
• Manage preparation of contributed revenue statement for annual report.
• Lead Development Department efforts for data cleanliness.
• Lead Development Department efforts to document data and operational processes and maintain shared understanding of standard operating procedures.
• Maintain constituent records. Partner with Marketing & PR Department, including Box Office, to ensure regular updates of records, including merging duplicate records and processing obituary notifications.
• Partner with Deputy Director of Development, Individual Giving to streamline and modernize operational processes.
• Partner with Senior Manager of Donor Engagement to ensure clean data, excellent gift functions, timely gift reporting, and exceptional customer service.
• Participate in organizational events as requested;
• Attend all staff meetings, Development Department, and Advancement team meetings as required.

Skills

Database management

Donor relations

Communication skills

Attention to detail

Adaptability to AI/automation

Change management

Opera and performing arts interest

Tools

Tessitura

Job description

Opera Theatre of Saint Louis is seeking a Manager of Development Operations to oversee donor data, gift processing, acknowledgement letters, and revenue reconciliation.

You will partner with Finance and Development teams to ensure accuracy, timely reporting, and clean data, while maintaining a flexible hybrid work environment.

The role emphasizes strong operational procedures, attention to detail, and a customer-service mindset to support donors and the organization's fundraising goals.