Donor Stewardship Specialist

The Salvation Army Southern California; Tustin (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army Southern California seeks a mid-level Donor Relations professional to manage a caseload of donors and cultivate major gift prospects within the region. You will nurture relationships through updates, calls, emails, notes, and events, ensuring timely acknowledgments and accurate donor data.

Responsibilities include donor communications, monthly giving reports, and partnering with development staff to increase giving and retention.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong customer service and phone skills are essential.
• Analytical mindset with comfort using databases.
• Proficiency in Word, Excel, Outlook and PowerPoint is preferred.

Responsibilities

• Build and maintain donor relationships within assigned caseload.
• Create donor acknowledgments and receipts within 24 hours.
• Call and thank donors within 48 hours.
• Provide information on local programs and results; cultivate donor relationships.
• Maintain updated donor records in the database.
• Provide monthly reports on giving patterns.

Skills

Excellent communication

Interpersonal skills

Phone skills

Customer service

Analytical

Proficient computer literacy

Word Excel Outlook

Education

Bachelor's degree (preferred)

Job description

The Salvation Army Southern California seeks a mid-level Donor Relations professional to manage a caseload of donors and cultivate major gift prospects within the region. You will nurture relationships through updates, calls, emails, notes, and events, ensuring timely acknowledgments and accurate donor data.

Responsibilities include donor communications, monthly giving reports, and partnering with development staff to increase giving and retention.