Food Donor Stewardship Coordinator

firstfoodbank; Phoenix (AZ); In loco; USD 50.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

401(k) Retirement Savings Plan

Tuition Assistance

Medical coverage

Paid time off

Descrizione del lavoro

St. Mary’s Food Bank is seeking a Food Donor Stewardship Coordinator to provide day-to-day support for Food Resourcing, manage donor relations, and coordinate donations with Transportation.

The role involves maintaining donor records, coordinating recognition, and producing donor communications and reports. The position emphasizes strong communication, organization, and collaboration across departments, with potential off-site travel as needed.

Competenze

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience in customer service, donor relations, nonprofit operations or administrative support.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office, Excel and database systems; familiarity with MailChimp.

Mansioni

• Respond to donor inquiries and offers; provide timely follow-up and issue resolution.
• Screen offers and schedule pickups with Transportation; maintain donor records.
• Audit donor records and reporting; identify and resolve discrepancies.
• Develop donor communications, recognition and stewardship activities.
• Prepare routine donor reports and monitor data for accuracy.

Conoscenze

Customer service

Relationship-building

Organization

Communication

Problem solving

Teamwork

Attention to detail

Formazione

Bachelor’s degree or equivalent

Strumenti

Microsoft Office

Excel

Database systems

MailChimp

Descrizione del lavoro

Position Summary

The Food Donor Stewardship Coordinator at St. Mary's Food Bank provides day-to-day operational and administrative support for Food Resourcing while helping maintain strong, consistent relationships with food donors. Serves as a primary contact for donor inquiries, donation offers, scheduling and follow-up; coordinates donation pickups with Transportation; maintains accurate donor records and reporting; and supports donor communications, recognition and stewardship activities.

Essential Functions

Donor Operations

• Respond to donor calls, emails, donation offers and requests; provide timely follow-up and problem resolution.
• Screen and coordinate donation offers and schedule pickups with Transportation.
• Maintain daily donation schedules and communicate changes or issues to Transportation and other operational teams.
• Audit donor records, contacts, activity and documentation in NetSuite and other department systems for accuracy and completeness; identify and resolve discrepancies as needed.
• Identify and implement improvements to donor and department processes.

Donor Stewardship

• Manage an assigned portfolio of food donors and maintain regular, meaningful communication.
• Track and audit donor interactions, visits, recognition and other stewardship activities to ensure timely and consistent follow-up.
• Coordinate donor thank‑you, recognition and appreciation efforts.
• Develop and distribute donor communications, including the donor e‑newsletter and periodic updates.
• Support donor impact reports, recognition materials and other stewardship communications.
• Assist with new donor onboarding and maintain current donor information and engagement history.

Reporting & Department Support

• Prepare routine daily, weekly, monthly and quarterly reports related to donations, donor activity, pickups and special programs.
• Monitor data for accuracy and identify trends, gaps or follow-up needs.
• Serve as an information resource and liaison among donors, Transportation, Warehouse, Allocations, Food Resourcing and other departments.
• Support special projects, donor events, communications and other Food Resourcing initiatives as needed.

Food Safety & Donation Guidelines

• Apply basic knowledge of food safety, food handling and temperature control when evaluating food donation offers and responding to donor questions.
• Ask appropriate questions to determine whether offered food can be safely and appropriately accepted and elevate inquiries or concerns when needed.
• Maintain and periodically update St. Mary's food donation guidelines to reflect current food safety requirements, organizational practices and operational needs.
• Communicate food donation requirements and guidelines clearly to donors and prospective donors.

Scope and Complexity

May interact with all levels of leadership, employees, agency representatives, community neighbors, volunteers, external vendors, and clients.

Physical Demands/Environment

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 30 pounds.
• Requires significant use of personal computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience in customer service, donor relations, nonprofit operations, administrative support or a related field.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office, Excel and database systems, familiarity with MailChimp or other email marketing platforms.
• Ability to maintain accurate records, exercise good judgment and work effectively across departments.
• Basic knowledge of food safety, food handling, temperature control and food donation practices; ability to learn and apply St. Mary's food donation guidelines.

Skills and Abilities

• Strong customer service and relationship-building skills.
• Excellent organization, follow-through and attention to detail.
• Ability to communicate professionally with donors, vendors, staff and community partners.
• Ability to identify problems, determine appropriate solutions and follow through.
• Ability to work independently while contributing effectively to a team.
• Commitment to the mission and values of St. Mary's Food Bank.

Competencies

• Values Focused
• Customer Service
• Communication
• Planning & Organizing
• Problem Solving
• Attention to Detail
• Collaboration
• Judgment
• Accountability

Preferred Qualifications

• Bi-lingual in English and Spanish preferred.
• Previous food distribution and non-profit work experience

What we offer:

• Competitive Compensation Package:
  • Competitive Pay, including:
    • Annual Salary: $55,000.00
    • 401(k) Retirement Savings Plan with a generous employer match
    • Employee Referral Bonus Program
    • Tuition Assistance
• Comprehensive Benefits:
  • Medical and Insurance Coverage
    • An employee-only medical plan at no cost to you
    • 4 low-cost employee-only, spouse and/or family member medical plans
    • Vision and Dental coverage
    • Health Savings Account generously funded by the employer and Flexible Spending Account options
    • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
    • Employee Assistance and Wellness Programs
    • Optional Pet Insurance and Legal Shield Identity Theft offering
  • Time Off
    • 15 PTO days, accrued bi-weekly, that increases with length of service
    • 40 hours of Personal/Sick time
    • 9 Company Paid Holidays

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.