Donor Services Training Specialist - CPR & Travel

The Blood Connection; Roanoke (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Blood Connection, Incorporated is seeking a Donor Services Trainer to develop and document training for apheresis, special donations, and blood collection procedures. You will ensure compliance with FDA/AABB standards, maintain training records, and conduct departmental audits.

The role also provides on-floor duties and may involve short trips to fixed-site centers to support training needs and staff development.

Qualifications

• Two years of blood collection experience.
• General knowledge of Hematology.
• Valid Driver’s License with no major infractions and dependable transportation.
• Ability to organize and prioritize workload and meet deadlines.
• Excellent analytical, organizational, interpersonal, verbal, and written communications skills.
• Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint.
• Ability to read, understand, and follow written and verbal instructions.
• Ability to follow SOP in a heavily FDA regulated environment.
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers.
• Ability to work with all levels and in a diverse work environment.

Responsibilities

• Provides training and development for staff performing donor collections
• Obtains and maintains CPR instructor certification and provides CPR training for new hire and existing staff
• Provides remedial training as indicated by Donor Services management
• Provides updates in regard to trainee progress/challenges to appropriate manager
• Ensures staff training manuals are inspection/audit ready
• Updates departmental JDTRs (Job Description Training Requirements) as needed
• Assists with training related issues during external and internal inspections/audits
• Ensures Donor Services procedures, processes and policies are current and in compliance with regulatory standards
• Performs departmental audits to ensure all equipment QC meets compliance standards
• Assists with investigation and completion of Donor Services occurrence reports and provides retraining for staff with unacceptable occurrence rates
• Assists with daily collection QC review when required
• Works on floor performing collection duties when required
• Performs special projects as indicated by Donor Services management
• Provides back up for department management
• Other duties as assigned or required

Skills

CPR certification

Blood collection

Hematology

Communication

Organizational

MS Office

Education

High School Diploma or GED

CPR Instructor Certification (preferred)

Tools

MS Word

Excel

PowerPoint

Job description

The Blood Connection, Incorporated is seeking a Donor Services Trainer to develop and document training for apheresis, special donations, and blood collection procedures. You will ensure compliance with FDA/AABB standards, maintain training records, and conduct departmental audits.

The role also provides on-floor duties and may involve short trips to fixed-site centers to support training needs and staff development.