Donor Experience Associate

Goodwill Keystone Area; South Berwick (ME); On-site; USD 20,664 - 24,796; Part time

Job summary

Goodwill Keystone Area is seeking a Donor Service Representative to assist donors with donations and provide friendly customer service at a York, PA location. The role involves processing donations, issuing receipts, and maintaining accurate donor records while supporting warehouse and transport tasks.

The position requires physical ability and flexibility for evenings and weekends. The successful candidate will promote a positive image of Goodwill and adhere to safety policies while helping to

Qualifications

• Must be at least 18 years old.
• Ability to speak, hear, read and write in English.
• Demonstrates good customer service skills.
• Able to stand for extended periods and lift up to 50 pounds.
• Willingness to work evenings and weekends.
• Adheres to safety procedures and uses PPE as required.

Responsibilities

• Greets donors in a pleasant and professional manner.
• Assists donors with donations and unloading from vehicles; issues receipts.
• Completes donor tracking paperwork accurately and timely.
• Supports transportation duties, loading/unloading, and material handling.
• Maintains a clean, safe donor and production area.
• Promotes and participates in organizational programs and events.

Skills

Customer service

English proficiency

Interpersonal skills

Lift up to 50 pounds

Stand for extended periods

Flexible schedule (evenings & weekends

Safety awareness

Tools

Forklift license

Safety procedures

Job description

Goodwill Keystone Area is seeking a Donor Service Representative to assist donors with donations and provide friendly customer service at a York, PA location. The role involves processing donations, issuing receipts, and maintaining accurate donor records while supporting warehouse and transport tasks.

The position requires physical ability and flexibility for evenings and weekends. The successful candidate will promote a positive image of Goodwill and adhere to safety policies while helping to