Donor Support Call Center Agent – In-Office/Remote

Versiti Blood Center of Michigan; Grand Rapids (MI); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid training

Predictable schedules

Supportive supervisors

Team-oriented culture

Benefits package

Job summary

Versiti Blood Center of Michigan in Grand Rapids, MI, seeks a Call Center Agent to join a team that values stability and growth. In-office and remote days are required, with full/part-time schedules between 8am–8pm.

You’ll learn our donor processes, document donor information, and provide top-notch service on every call. We offer growth opportunities, a competitive starting rate of $16.39 per hour, paid training, and a comprehensive benefits package including medical, dental, vision, PTO and a

Qualifications

• Excellent communication skills across callers and donors.
• Comfort using computers and learning new systems.
• Reliable with a positive attitude.
• Call Center experience is helpful but not required.

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments.
• Use computer systems to document information.
• Provide friendly, professional service on every call.
• Follow clear processes and training to support blood donor needs.
• Work with a supervisor who’s invested in your success.

Skills

Strong communication skills

Computers & systems literacy

Reliability

Positive attitude

Job description

Versiti Blood Center of Michigan in Grand Rapids, MI, seeks a Call Center Agent to join a team that values stability and growth. In-office and remote days are required, with full/part-time schedules between 8am–8pm.

You’ll learn our donor processes, document donor information, and provide top-notch service on every call. We offer growth opportunities, a competitive starting rate of $16.39 per hour, paid training, and a comprehensive benefits package including medical, dental, vision, PTO and a