Hybrid Call Center Agent – Donor Engagement

Versiti; United States; Hybrid; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO and Holidays

401K match

Job summary

Versiti in Grand Rapids, MI is seeking a Call Center Agent to engage donors by phone, document information, and provide friendly service on every call. This role includes in-office and remote days, with set schedules between 8am and 8pm, and opportunities for growth.

You will complete training, work with supportive supervisors, and join a team that values accuracy, reliability, and donor engagement. Prior call center experience helps but is not required, and benefits include medical, dental,

Qualifications

• Excellent verbal and written communication skills.
• Ability to demonstrate sales techniques and overcome objections.
• Good attention to detail and accurate data entry skills.

Responsibilities

• Adheres to work schedule and meets productivity goals.
• Provides donor messaging and schedules donations.
• Answers donor questions via phone and text.
• Maintains accurate donor information in profiles.
• Complies with policies and regulatory requirements.

Skills

Strong communication

Verbal communication

Written communication

Customer service

Multi-tasking

Data entry

Teamwork

Education

High School Diploma

Equivalent required

Tools

Microsoft Office

HemaTerra

Job description

Versiti in Grand Rapids, MI is seeking a Call Center Agent to engage donors by phone, document information, and provide friendly service on every call. This role includes in-office and remote days, with set schedules between 8am and 8pm, and opportunities for growth.

You will complete training, work with supportive supervisors, and join a team that values accuracy, reliability, and donor engagement. Prior call center experience helps but is not required, and benefits include medical, dental,