Donor Screening & Front Desk Specialist

CSL Limited; Fairfield (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

CSL in California Fairfield is seeking a donor center staff member to greet donors, conduct registration and screening steps, and support donor education about plasma-derived therapies. The role emphasizes accurate data entry, adherence to SOPs, and strong customer service in a clinical center environment.

Ideal candidates will have at least a high school diploma and proven clerical or customer service experience, with basic math skills and the ability to maintain confidentiality.

Qualifications

• Three months minimum experience in clerical or customer service roles, preferably in medical/health provider setting.
• Ability to perform basic math calculations.
• Strong interpersonal skills and accuracy in handling donor information.

Responsibilities

• Greet donors at the plasma collection center and verify donor eligibility per procedures.
• Assist donors through screening steps, including health history review and basic medical questions; perform health checks.
• Educate donors about therapies from donated plasma after training; explain screening, tests, policies, and nutrition.
• Register applicants and transfer donors as needed per training and center needs.
• Answer phones or route calls to appropriate staff.
• Monitor donors for reactions during/after pheresis and notify staff as needed.
• Alert supervisor to donor flow issues to maintain throughput.
• Accurately record donor data in the electronic donor information system per SOPs.
• Understand policies related to hyperimmune programs when applicable.
• Maintain a clean, safe work environment and ensure supplies are available; follow HSE/OSHA policies.
• Maintain confidentiality of donor, personnel, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required as needed.
• Perform other duties as assigned.

Skills

Clerical experience

Customer service

Basic math

Education

High school diploma or equivalent

Job description

CSL in California Fairfield is seeking a donor center staff member to greet donors, conduct registration and screening steps, and support donor education about plasma-derived therapies. The role emphasizes accurate data entry, adherence to SOPs, and strong customer service in a clinical center environment.

Ideal candidates will have at least a high school diploma and proven clerical or customer service experience, with basic math skills and the ability to maintain confidentiality.