Donor Scheduler: Compassionate Call Center Agent

The American National Red Cross; Charlotte, Northern (NC, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO 15 days

Holidays 11 paid

401K with up to 6% match

Paid Family Leave

Disability insurance

Job summary

The American Red Cross in Charlotte, NC is seeking a Blood Donor Scheduler to arrange donation appointments by calling prospective and active donors. You will help meet collection goals by coordinating reminders, updating records, and following approved scripts while delivering a positive, compassionate donor experience.

This entry-level to mid-level role requires a high school diploma and customer service or telemarketing experience.

Qualifications

• High school diploma or equivalent required.
• One year of telephone and customer service or telemarketing experience.
• Computer experience, excellent customer service and problem-solving skills.
• Effective verbal communication skills; able to work with difficult customers.

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase donation frequency and donor numbers.
• Coordinate reminder calls, follow-ups, and data entry/log records.
• Interact in a positive, proactive, and customer-focused manner with internal and external customers.

Skills

Telephone experience

Customer service

Verbal communication

Problem-solving

Education

High school diploma or equivalent

Tools

Computer skills

Job description

The American Red Cross in Charlotte, NC is seeking a Blood Donor Scheduler to arrange donation appointments by calling prospective and active donors. You will help meet collection goals by coordinating reminders, updating records, and following approved scripts while delivering a positive, compassionate donor experience.

This entry-level to mid-level role requires a high school diploma and customer service or telemarketing experience.