Hybrid Donor & Client Support Coordinator II

American Red Cross; Charlotte (NC); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

401K with up to a 6% match

Paid Holidays

Job summary

The American Red Cross is seeking a Donor & Client Support Coordinator II for our Charlotte, NC office. The role involves coordinating daily donor-related operations, supporting product investigations, and ensuring timely, accurate handling of donor records in a hybrid environment after in-person training.

Strong teamwork, high school education (or higher), and 3+ years in blood banking or related fields are preferred.

Qualifications

• Ability to work on a team and communicate clearly.
• Strong reading, writing and computer skills.
• Experience with Microsoft Office applications in Windows environment.

Responsibilities

• Coordinate daily operations to ensure tasks are completed accurately and on time.
• Support product level investigations and donor/card record accuracy.
• Identify suspect products by reviewing donor deferral records and related data.
• Assist with retrieval activities related to product complaints, including bacterial detection cases.
• Help with donor reentry and reinstatement processes as needed.
• Maintain confidentiality and proper handling of donor information.

Skills

Teamwork

Reading & Writing

MS Office

Education

High School or equivalent

Associate/Bachelor’s degree in science or health care

Job description

The American Red Cross is seeking a Donor & Client Support Coordinator II for our Charlotte, NC office. The role involves coordinating daily donor-related operations, supporting product investigations, and ensuring timely, accurate handling of donor records in a hybrid environment after in-person training.

Strong teamwork, high school education (or higher), and 3+ years in blood banking or related fields are preferred.