Entry-Level Donor Scheduler — Call Center

American Red Cross; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

PTO 15 days/year

11 paid holidays

401K with match

Paid Family Leave

Employee Assistance

Disability insurance

Job summary

The American Red Cross in Charlotte, NC is seeking a Blood Donor Scheduler to contact donors, schedule appointments, and help meet collection goals. You will follow scripts, log data, and maintain records while delivering courteous, compassionate service.

This role offers a starting pay of $16.00 per hour plus shift differential, with eligibility for an incentive plan based on performance and a comprehensive benefits package including PTO, holidays, and a 401K match.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
• The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature of work and are not an exhaustive list

Skills

Customer service

Telemarketing

Verbal communication

Problem solving

Computer skills

Education

High school diploma

Tools

Telephone systems

Job description

The American Red Cross in Charlotte, NC is seeking a Blood Donor Scheduler to contact donors, schedule appointments, and help meet collection goals. You will follow scripts, log data, and maintain records while delivering courteous, compassionate service.

This role offers a starting pay of $16.00 per hour plus shift differential, with eligibility for an incentive plan based on performance and a comprehensive benefits package including PTO, holidays, and a 401K match.