Donor Care Coordinator — Hybrid Evening Shift

VetJobs; Charlotte (NC); Hybrid; USD 47,000 - 54,000; Full time

Job summary

The American Red Cross in Charlotte, NC is seeking a Donor Care Specialist to support donors through the donation process and ensure accurate health histories. This on-site role shifts Sunday-Thursday with second shift hours and a hybrid work arrangement after training, offering competitive compensation and benefits.

Responsibilities include handling donor cases, assessing eligibility, maintaining donor records, and coordinating with the medical team to ensure safety and regulatory compliance.

Qualifications

• Education: High School or equivalent with medical certification such as RN, LPN or Medical Laboratory Professional (MT/MLT) required. Associate’s degree preferred.
• Experience: Minimum 1 year of experience in patient care, blood collections or patient testing or equivalent combination of education and related experience required.
• Skills & Abilities: Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Ability to work on a team.
• Travel: Some travel may be required.
• Bilingual is helpful
• New Graduates are encouraged to apply

Responsibilities

• Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors.
• Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed.
• Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained.
• Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes.
• Monitor security to ensure only authorized personnel have access to confidential donor records.
• Prepare reports regarding donor complication cases.

Skills

Communication skills

Teamwork

MS Office

Probing questions

Education

High School / GED

RN / LPN / MT / MLT certification

Associate degree preferred

Tools

Microsoft Office

Job description

The American Red Cross in Charlotte, NC is seeking a Donor Care Specialist to support donors through the donation process and ensure accurate health histories. This on-site role shifts Sunday-Thursday with second shift hours and a hybrid work arrangement after training, offering competitive compensation and benefits.

Responsibilities include handling donor cases, assessing eligibility, maintaining donor records, and coordinating with the medical team to ensure safety and regulatory compliance.