Donor Registration Specialist - Front Desk (Weekend Diff)

Blood Bank of Delmarva (BBD); Delaware; Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Full Benefits

Weekend differential $1.50/hr

Job summary

Blood Bank of Delmarva is seeking a Donor Registration Specialist to warmly greet donors, register them, and ensure efficient check-in with adherence to SOPs and FDA guidelines.

The role includes data entry into the donor CRM, scheduling, and supporting donor recruitment efforts while maintaining confidentiality and a high standard of service. This on-site position offers full benefits and a weekend differential.

Qualifications

• High School Diploma or equivalent required.
• 2+ years front desk / lobby experience greeting customers.
• 2+ years administrative support experience.
• 2+ years entering data into computer systems.

Responsibilities

• Greet donors and complete registration per SOPs and guidelines with best-in-class service.
• Reschedule donors for future appointments and support recruitment/retention education.
• Answer inbound calls, route them, and assist visitors and vendors; maintain reception area.
• Perform data entry to update donor demographics in the CRM; maintain confidentiality.
• Support process improvements and perform additional duties as assigned by management.
• exemplifies BBD's customer service mission and core values.

Skills

Customer service

Front desk / reception

Data entry

Education

High School Diploma or equivalent

Tools

Donor CRM software

MS Office

Job description

Blood Bank of Delmarva is seeking a Donor Registration Specialist to warmly greet donors, register them, and ensure efficient check-in with adherence to SOPs and FDA guidelines.

The role includes data entry into the donor CRM, scheduling, and supporting donor recruitment efforts while maintaining confidentiality and a high standard of service. This on-site position offers full benefits and a weekend differential.